We want you to love what you ordered. If something isn't right, you can return or exchange eligible items within 14 days of delivery.
1. Return Window
You may request a return or exchange within 14 days of receiving your order.
2. Eligibility
To be eligible, items must be unworn, unwashed, with all original tags attached and in their original packaging. We may refuse returns that show signs of use.
3. Non-Returnable Items
For hygiene reasons, certain items (such as innerwear) cannot be returned unless they are faulty. Final-sale or clearance items marked as non-returnable are also excluded.
4. How to Request a Return
Contact us at support@romz.example or +20 100 000 0000 within the return window with your order number and the item(s) you'd like to return or exchange. Our team will guide you through the next steps.
5. Refund Method & Timeline
Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds for card and wallet payments are issued to your original Paymob payment method, typically within 7–14 business days depending on your bank.
For Cash on Delivery orders, refunds are made via bank transfer or mobile wallet to the details you provide.
6. Exchanges
Want a different size or color? We offer free exchanges on eligible items within the return window, subject to stock availability.
7. Damaged, Faulty or Wrong Items
If you receive a damaged, faulty or incorrect item, contact us within 48 hours of delivery with photos. We'll arrange a replacement or full refund at no cost to you.
8. Return Shipping
For faulty or incorrect items, ROMZ covers return shipping. For change-of-mind returns, return shipping arrangements will be confirmed by our team when you contact us.
9. Contact
Questions about a return or refund? Reach us at support@romz.example or +20 100 000 0000.